Feedback and Complaints

Welcome to the HDFC Bank Customer Centre. We value your relationship and your satisfaction is important to us. Should you have a feedback or complaint about the services you have received, we request you to call and/or email your Relationship Manager. 

If the resolution does not meet your expectation you can escalate it to us by writing us at Complaint.Bahrain@hdfcbank.com. 

You will receive a notification acknowledging your complaint and contacted within 2 working days. In the event that we are unable to provide an immediate solution to your complaint, you will be provided with a Complaint Reference number, together with the approximate time frame required to resolve the matter. You will be contacted within the approximate time frame, with a full response. 

Escalation of existing Complaint 

If you are not satisfied with the response you have received by lodging your complaint through the channels provided above, or if you do not receive a response within the time frame communicated, you may escalate it directly to our Complaints Handling officer. 

• E-mail: aakash.verma@hdfcbank.com 
• Call us: +973 1657 7000/7009 during business hours of Bahrain Branch (Monday to Friday 8.00 AM to 4.00 PM, Bahrain Time) 
• Fax: +973 1657 7005 
• Letter: Complaint Handling Officer, HDFC Bank Ltd, Bahrain Branch, PO Box ,20246, Floor#49, West Tower, Bahrain Financial Harbor, Manama, Kingdom of Bahrain 

You will be contacted within 2 working days following the receipt of your correspondence. 

Customer not satisfied with the bank's response 

If you do not receive a reply from the Bank within 4 weeks from the Customer Complaints Officer or you are not satisfied with the Bank's final decision, you have the right to refer the case to the Central Bank of Bahrain (CBB) within 30 calendar days from the date of receiving the Bank's letter. You can submit the case through the 'Complaint Form' on the CBB's website www.cbb.gov.bh

For Queries/Complaints/Feedbacks pertaining to Netbanking

For any queries/compliants/feedbacks on Net Banking please write to the email address - gcccustomerservice@hdfcbank.com or call on the below phone numbers:- 

USA*                           855-999-6061

Canada*                     855-999-6061

Singapore*                800-101-2850

Kenya*                       0-800-721-740

Other Countries*     91-2267606161

* Kenya - For fixed networks, tollfree number is accessible from Safaricom & Airtel. For mobile networks, tollfree number is accessible from Safaricom, Airtel & Orange 

* All other countries - Local charges may apply. Kindly check with your service provider

Block User ID Via Phone Banking
Customers can call the Phone banking number 91-2267606161 for blocking Net banking User id in case of any suspicious activity.  If customer calls for blocking of his Net Banking User Id, his credentials will be validated via 3 security questions & Once customer is successfully validated by Phone banking team, his Net Banking User ID will be blocked as per his request. If customer is not able to validate the security questions, he will be asked to connect with his HDFC Bahrain Bank RM for blocking the user ID via physical request.